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Customer Relations Officer, Northern Suburbs
Job No:
Nextt104092
Location:
Camberwell
Customer Relations Officer Northern Suburbs
Nextt is a leading provider of programs supporting people with autism, cognitive disabilities and acquired brain injury. Our workforce is a diverse and talented team of dedicated professionals who support each other to deliver services so that individuals with complex challenges get more out of life.
Nextt is experiencing a period of growth. Many customers, delighted with our services are recommending Nextt as an organisation that works diligently to support every participant to gain maximum benefit from their NDIS funding, to learn new skills and increase their capacity for independence.
We are seeking to strengthen and diversify our team with the addition of a Customer Relations Officer to work in the Northern Suburbs. If you are interested in becoming part of a collaborative team where ideas are shared to achieve the best results, this may be for you.
The Customer Relation Officer takes care of the on boarding and support of new participants. This includes interpretation and implementation of NDIS plans and completion of service plans and agreements based on assessment of individual circumstances and goals. The CRO manages service bookings through the Portal and links the participant with supports to ensure positive outcomes. The role provides the satisfaction of following through with participants and those supporting them as they navigate NDIS processes and benefit from the services by learning new skills and attaining goals and dreams.
This role is an opportunity to use the skills you have developed through study and experience and enable you to:
- Take ownership of your own group of participants within a set area of the Northern Suburbs
- Liaise and network with a range of professionals to insure the best outcomes for participants and their families
- Develop and train the support workers in your area to enable productive participant/ worker matching
- Meet a diverse group pf participants and their families so that you expand your knowledge in preparation for career development at Nextt
- Have the use of a company car
- Take control of your own schedule to create the Work/ Like Balance that will bring you joy in life and satisfaction in your role
Please consider this role if you interested in learning and growth to get more out of life. You will need to meet the following criteria
- Qualifications and experience in Disability and Mental Health Services
- Experience in managing the delivery of customer support plans within a disability framework
- Efficient and detail minded with confident and quick technical skills
- Passion and commitment to follow through and attain the best results
- Able to take control of your own work and career progression
- A sense of humour and sensitive and insightful
- Clear National Police check issued within the last 12 months
- Working with Children Check
- Valid Australian drivers licence
- Current First Aid Certificate
- Happy to consent to a DWES check
- The right to work in Australia
Thank you for reading this advertisement. Please send your resume with a short cover letter to describe your professional skills and experiences as well as something about you, the individual, your skills, talents and aspirations and why you would like to join our team.
Stephanie Kapsis
Recruiter, People and Culture Business Partner